Faq
What payment methods do you accept?
We are currently only accepting paypal and credit card payment.
What currency are your prices being quoted in?
All pricings are quoted in USD only.
Are back order/sold out dates accurate?
Our listed arrival dates for back ordered or sold out products are an estimated date. Products come via sea from our factories outside of USA. This means that although we have an typical transit time from the factory, actual arrival time is unknown. Many factors may affect the actual arrival date of merchandise to our warehouse, such as transit time, time getting through customs, etc. Thus, merchandise arrival date listed is an estimate only.
How long does it take for you to respond to my email?
Most email are replied within a 24 - 48 hours period, excluding weekend and holidays. Your questions and concerns are very important to us, and we will do our very best to reply back with a response as soon as we possibly can.
Why is there color variations from the last shipment of silk flowers?
Silk flowers are extremely labor intensive, each flower is made and put together by hand by an skilled crafter. In order to fill the demand, these are manufactured in 4 different factories to keep up with the demand. We have a large selection of styles and colors, and also keep these in stock in large quantities, unfortunately with 4 different manufacturers, there will be variations from shipment to shipment. In order to get the exact same shade - please make sure to order everything you need in 1 single order. Separate orders may end up having different shade / slight style variation. If such case happens, we will gladly exchange it for you. However, you will be responsible for shipping the item back, we will pay for the shipping to send the exchange to you.
Do you have any catalogs?
Thanks for your interest in our products. Unfortunately, we don't have a catalog available at the moment. Our product line is constantly evolving and we don't want to give you outdated information. However, you can always check out our website for the latest and greatest products. We update our inventory regularly, so you can be sure to find something that suits your fancy.